Return and Exchange Policy
You may return any unworn, undamaged merchandise purchased online from hamiltonwatch.com/en-us/ by mail within 14 days of delivery (no exceptions), for a full refund or exchange of the purchase price. Shipping & handling fees are non-refundable, except for defective or wrongly shipped items.
Any watch or strap that fails quality inspection from Customer Service (scratches, worn, damaged) will be returned to you and no refund will be issued. Watches with rubber straps that are sized (cut) are not returnable or exchangeable.
Items must be returned in their original packaging, including accessories, extra links, and anything else that came with the item.
Refund: Once we receive your return package, we will confirm that the returned product satisfies the conditions of the return policy. We will process and issue your refund to the original form of payment within 14 days of receiving the return package.
Exchange: Once we receive your return package, we will confirm that the received product satisfies the conditions of the return policy. We will process and issue your exchange within 14 days of receiving the return package.
HOW TO MAKE A RETURN/EXCHANGE
Once you have completed the ONLINE RETURN FORM a FedEx pre-paid label will become available and sent to the email address used to place your order. Please attach the label to the package containing the items you will be returning..
All other return documents (packing slip/instructions) can be found inside the box or envelope your item(s) were delivered in.
Please note: All exchanges must be equal or greater in value to the returned merchandise. If the value of the item(s) that you wish to exchange exceeds the value of your returned item(s), you will be charged the difference.
RETURN/EXCHANGE BY MAIL
To return an item, please follow the instructions on the back of your packing slip. Please complete the form that came in the box and enclose it with your returned merchandise. The watch must be returned with box, warranty card, user manual, any gift with purchase shipped with your order, and any extra links due to bracelet sizing. In order to expedite your return, you must choose the appropriate reason code for your return on the packing slip. Carefully package merchandise to prevent damage in transit. Be sure to include a copy of your invoice inside the box with the returned merchandise.
If you do not have your packing slip, please contact us at 1-800-234-8463 (from 9 AM to 7 PM EST Monday through Friday) or by email at ShopUSA@hamiltonwatch.com.
We recommend dropping off your package at a FedEx location near you.
We are not responsible for items which are lost, stolen, broken, or damaged during the return process. All refunds will be issued in the form of the original payment.
Return your package to:
The Swatch Group (U.S.), Inc.
C/O – Hamilton Ecommerce Division
55 Metro Way, Suite 1
Secaucus, NJ 07094
MISSING ORIGINAL COMPONENTS
If a watch is returned without all of its original components, the following charges will be applied:
- Missing Standard Watch Box: $5
- Missing Special Watch Box: Varies per reference
- Missing Warranty Card: $20
- Missing Manual: $2
- Missing Links: Steel - $12.50 per missing link
- Missing gift with purchase (GWP), if applicable: Varies per gift
DEFECTIVE OR WRONG MERCHANDISE
If your merchandise has a significant defect right out of the box (e.g., the product is broken, has missing parts, etc.) or you have received the wrong merchandise, we'll be happy to exchange it.
Please contact our Customer Service representative at 1-800-234-8463 (from 9 AM to 7 PM EST Monday through Friday) within 72 hours from the date of delivery, and at our discretion, we will send you a replacement or issue you a full refund after you have returned the damaged or defective product. Items damaged due to customer abuse or negligence will not be accepted.
You will not be charged any additional shipping fees for replacement items.
