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THE JOB

We are looking for a Global E-Commerce Coordinator to join our global Digital Business team. In this position, you will report to our Global Digital Business Manager and be responsible for supporting the execution of corporate e-commerce projects and ensuring smooth coordination between various teams. You will help drive the company’s digital growth by supporting project execution, enhancing digital presence on wholesale partner and ensuring that e-commerce operations run seamlessly. Key responsibilities & missions but not limited to:

Corporate E-commerce Operations & Project coordination:

• Coordinate and execute the e-commerce tasks into Magento, ensuring that updates are completed on time and accurately.
• Support and assist with the optimization of end goals on the website: Store locator update, Check and Reserve updates, Mall Clicks updates. Be the point of contact of international markets requests.
• Help improve and optimize the customer experience on the corporate website.
• Work closely with the E-Commerce Project Leader on the local e-merchandising strategy, e-commerce projects, roadmap and growth opportunities.

Marketplace & 3rd party retailers’ coordination:

• Develop and manage marketplaces & digital marketing activities in collaboration with the local teams and agencies. Provide analysis and reporting on marketplace performance.

• Ensure smooth operation of third-party marketplaces, ensuring product listings are consistent and optimized.
• Monitor competitor and online sales trends to ensure e-store offer and experience is in line with customer expectations and brand guidelines.

Affiliate Marketing

• Manage Hamilton’s Affiliate Marketing Program. Ensure alignment with brand goals and optimize campaigns performance through strategic collaborations and regular communication with the Key account managers.
• Establish and maintain relationships with affiliate partners, track and analyze affiliate marketing campaigns, evaluate their effectiveness, and adjust to maximize ROI and conversion rate. Coordinate order returned with local markets.

YOUR SKILLS

• Academic degree in marketing, sales, digital or business administration
• Minimum 2-3 years of successful proven international e-commerce experience and management of on-line retail business
• Ability to quickly identify issues and take immediate action to resolve them.
• Digital native and passionate about e-commerce
• Experience in project coordination
• Good knowledge of marketplaces and e-commerce technical environment
• At ease with numbers
• Ability to communicate technical information to a variety of stakeholders
• Team player with good human relationship skills
• Mother tongue French or German with good knowledge of the other language
• Proficient in English
• Knowledge and understanding of the digital environment, in particular Magento is a plus.
• Knowledge about third-party platforms (e.g., Amazon, Rakuten, Naver…) is a plus.
• SAP knowledge is a plus

YOUR SPIRIT

At Hamilton, we look for individuals who have set themselves apart with a commitment to excellence and a curious spirit. Successful members of our organization have a hands-on personality, as well as excellent communication and organization skills. They develop and implement bold initiatives that strategically balance risk and outcome expectations, and work equally as team players and independent decision makers. We bring passion and enthusiasm to every project and value people who work hard to meet their goals. With many opportunities for growth, this role will be both challenging and rewarding for the right candidate.

WANT TO JOIN?

We are looking forward to receiving your online application. Applications must include a motivation letter and CV, as well as letters of references and copies of relevant transcripts and/or diplomas. Please note that incomplete applications will not be considered.

CONTACT

Joëlle Martin

Human Resources

Description du poste

The role of Traffic Acquisition Project Leader is not only about driving large volumes of traffic but also ensuring the quality and relevance of that traffic. You will be responsible to coordinate two primary digital channels: Search Engine Optimization & Paid Social Media. You will be responsible for balancing high-volume growth with safeguarding our brand image and maintaining high quality, ensuring KPIs such as Return on Ad Spend, Click-Through Rate, reach, impression, completion rates, time spent on site, pages/sessions are met and exceeded. Your responsibilities will include the planning, development, and launch of impactful campaigns. Your role will also involve managing relationships with external agencies and SaaS tools, overseeing costs, contracts, and aligning strategies with broader company goals. Collaboration with the Global Digital Business Manager and other cross-functional teams will be key to achieving success in this position. You will also be the trusted point of contact for coordinating the digital budget. You will ensure that financial processes related to digital campaigns are executed efficiently and in accordance with company procedures. Your key responsibilities include, but are not limited to:

SEARCH ENGINE OPTIMIZATION

• Take full ownership of the SAAS Tool to identify opportunities of growth in organic traffic.
• Optimize HamiltonWatch.com to improve company's search engine results by coordinating text production & technical improvement and implementation with internal or external stakeholders.
• Monitor changes and build comprehensive report to track progress of key metrics such as organic traffic sessions, CTR, bounce rates.

PAID SOCIAL MEDIA & REPORTING – CX PLATFORM LIAISON

• Campaign Management:
  • Lead the planning, development, and launch of Paid Social Media campaigns and tactics within designated timelines and deadlines.
  • Set up and oversee social paid campaigns for HQ, subsidiaries & agents with the support of an External Agency. Support market teams in campaign optimization and share best practices.
  • Utilize analytics tools to gather insights on campaign performance, audience behavior & assets results, preparing detailed reports that inform future strategy/tactics.
• Take full ownership of the SPRINKLR platform, function as the expert across all functionalities and be the single point of contact for the supplier.
• Optimize the rules, enhance platform usage, stay informed on new features and product updates, and guide key users in establishing impactful use cases to maximize the platform’s value.
• Collaborate with the Digital Data Analyst for the reporting part, share results internally and identify learnings and business opportunities.
• Coordinate and implement Social User Generated Content on website.

DIGITAL DEPARTEMENT BUDGET FINANCIAL COORDINATION

• Book invoices accurately in SAP, ensuring proper documentation and timely processing.
• Ensure that all necessary Purchase Orders (POs) are created in alignment with the budget and financial protocols.
• Work closely with external agencies and suppliers to manage costs and contracts, ensuring proper financial oversight and alignment with strategic goals.

Profil

• Strong problem-solving skills
• Hands-on personality with a can do attitude
• Team player that performs in an international environment
• Attention to Detail: Ensuring the accuracy and quality of the digital assets and campaigns setting while maintaining a high standard for brand consistency
• Highly Organized & Multitasker with a pioneer spirit
• Team Player & Data driven mindset

Compétences requises

• Proven experience in digital marketing or E-commerce
• Strong understanding of Paid Media, SEO, Social Media Strategies, and analytics tools
• Familiarity with digital budget management and financial process (Invoicing, SAP, and PO creation…)
• Knowledge of the watch or luxury business is a plus
• Strong communication skills

Langues

• Native language French or German with good knowledge of the other language
• Proficient in English

Personne de contact

Bouclier Cécile